Shipping policy

Effective 2025 – Orders through www.thebrownbuffalo.com

Shipping

1. When will my order ship?

  • Standard Orders: Ship within 1–3 business days after purchase. Business days are Monday through Friday, excluding U.S. federal holidays.
  • Preorders: Ship on the date specified in the product description.

2. How can I track my order?

  • A tracking number is provided in your confirmation email and accessible through your account under order details.
  • Please allow up to 48 hours for tracking updates to appear in the carrier’s system.
  • International First-Class shipments may take up to 21 business days. Contact us if your order has not arrived after this period.

3. How much is shipping?

Shipping costs are calculated in real-time at checkout based on order weight and destination. We do this to ensure you pay the actual cost, avoiding inflated flat-rate fees.

4. Will I have to pay import duties or taxes?

For international orders (outside the U.S.):

  • You may be subject to Value-Added Tax (VAT), import duties, and/or local taxes.
  • These fees are determined by your country’s customs office and are the buyer’s responsibility upon delivery.

5. Can I change the shipping option after placing my order?

Orders are processed immediately through our shipping provider. Once submitted, shipping options cannot be changed.

6. Do I need to sign for my package?

  • Orders do not require a signature by default.
  • For added security, you may select Signature Confirmation at checkout.

Important: We are not responsible for stolen packages after delivery confirmation. If package security is a concern, we strongly recommend opting for Signature Confirmation.

Returns

Return Policy:

We accept returns of unused merchandise within 15 days of purchase for a full refund of the purchase price (excluding shipping costs).

How to Initiate a Return:

  1. Prepare your return:

    • Ensure the item is unused and in its original condition.
    • Include your order number and specify whether you’re requesting a return or exchange.

  2. Ship your item:

    • Customers are responsible for return shipping costs.
    • We strongly recommend using a trackable shipping method for safe delivery.

  3. Refund Process:

    • Refunds will be issued to the original payment method after we receive and approve your return.
    • You will receive a confirmation email when the refund is processed.
    • Please allow 3–5 business days for the refund to reflect, depending on your bank’s processing times.

Non-Refundable Items:

  • Custom-made bags
  • Made-to-order products
  • Custom alterations to existing designs
  • Sale items, promotional items, and one-of-a-kind bags

Exchanges

To exchange an item:

  1. Follow the return instructions above to send back the original item.
  2. Once received, we will issue an invoice reflecting your credit and any remaining balance due.

Return Address:

Please mail returns and exchanges to:

662 E Dyer, Santa Ana, CA 92705

Thank You for Supporting a Small Business!

As an independently owned California brand, we deeply appreciate your support. Every purchase helps sustain our team and the work we’re passionate about.