Return and Exchange Policy
Your unused merchandise can be fully returned within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs.
We ask that customers arrange the return shipping of the product and suggest adding a tracking number to ensure your package arrives safely back to the shop. Please include your order number and whether you would like to return or exchange your product.
Your refund will be issued in the same form of payment originally used to purchase the item after we receive your returned product. A confirmation email will be sent when the refund has been processed. Your should receive your refund within 5 business days, but this is dependent on the processing of your bank. Please note that any initial shipping costs cannot be refunded.
Custom bags, custom alterations to existing silhouettes, sale items and one-off bags are non-refundable.
The original amount of the purchase will be applied as a credit to the item you would like to exchange for. Once we receive the returned product, we will send you an invoice reflecting the credit and new balance due.
Please mail returns to the following address:
2949 Randolph Ave Ste A
Costa Mesa, CA 92626