PRODUCT WARRANTY POLICY
Lifetime Product Limited Warranty
The Brown Buffalo offers a Limited Lifetime Warranty against workmanship and manufacturing defects within the normal scope of use. At our discretion, we will repair or replace any products found to be defective within the scope of normal and appropriate product use within the lifespan of the product. If your item has a manufacturing defect in its materials or workmanship, you can return it at any time by following the instructions below.
If the manufacturing defect is repairable, we will repair the product free of charge. The decision of whether to repair or replace a product is solely up to the discretion of our team. Repaired items will be subject to available parts. Replaced items will be subject to current inventory. You can find examples of damages that will be covered below.
- Not Covered: normal wear and tear, damage caused from outside the normal scope of use, rips, jagged tears, fading, airline handling
- Covered: manufacturing defects, zipper malfunctions, fabric tears along a seam, stitching defect that prevents you from being able to use the product
Fill out and submit the information in the contact form on the Contact page. Please include a description and images of your product and the issue. We will then review your claim. If your claim is approved as a manufacturer defect, we will happily email you a prepaid return label and tracking number. Pack the bag securely and hold on to the tracking number shown on the return label to ensure your package arrives back to the shop.
OUTSIDE OF MANUFACTUER OR WORKMANSHIP DEFECTS, ANY DAMAGE OR NORMAL WEAR AND TEAR IS NOT COVERED UNDER THIS WARRANTY. ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED TO THE DURATION OF THE WRITTEN WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF MANUFACTURER OR SELLER. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH VARY FROM STATE TO STATE.