1 When will my order ship?
All standard orders will ship within 1-2 business days after purchase. Business days are Monday through Friday, excluding federal holidays within the United States.
All preorders will ship on designated ship date.
2 How can I track my order?
Your tracking number will be on your order confirmation email sent to the email provided at checkout, and on the order details when you login to your account.
It may take up to 48 hours before your package is checked into the carrier's tracking system and are provided with the delivery status.
Please note First Class International can take up to 21 business days. Please contact us if you have not received your order after 21 business days.
3 How much is shipping?
Shipping is determined by real-time costs that are calculated at checkout based on weight and destination. In other words, you will pay exactly what it costs to ship your order. This prevents overcharging that can incur with flat rate fees.
4 Will I have to pay import duties and/or taxes?
All international orders shipping outside of the US are subject to Value-Added Tax, import duties and/or taxes, which are imposed once your package arrives in your country.
5 Can I change the shipping option on an existing order?
Once an order is placed, the shipping provider is already working to process your order.
6 Do I need to sign for my package?
Your package will not require a signature for delivery. If you prefer your package to require a signature, please check the option at checkout.
Please add Signature Confirmation to your order if there is any chance your package could be stolen after delivery, like if it sits on your porch or the complex holds packages at the front desk. WE WILL NOT REFUND OR REPLACE ORDERS THAT SHOW DELIVERED VIA TRACKING INFO.
We're a small team and independently owned. We're sorry we can't offer returns or exchanges similar to larger companies, we hope you can understand.
Custom bags, made to order bags, custom alterations to existing silhouettes, sale items and one-off bags are non-refundable.
Your unused merchandise can be fully returned within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. We ask that customers arrange the return shipping of the product and suggest adding a tracking number to ensure your package arrives safely back to the shop. Please include your order number and whether you would like to return or exchange your product.
Your refund will be issued in the same form of payment originally used to purchase the item after we receive your returned product. A confirmation email will be sent when the refund has been processed. Your should receive your refund within 5 business days, but this is dependent on the processing of your bank. Please note that any initial shipping costs cannot be refunded.
The original amount of the purchase will be applied as a credit to the item you would like to exchange for. Once we receive the returned product, we will send you an invoice reflecting the credit and new balance due.
Please mail returns to the following address:
THE BROWN BUFFALO
2949 Randolph Ave Ste A
Costa Mesa, CA 92626