Shopping Bag

FAQ


ORDERS

1 Can I make a change to my order?

If you need to change your order, please contact us immediately via the contact form. We generally process orders within 2-4 hours. Once we have processed your order, we will be unable to make any changes.

2 Can I add items to my existing order?

Unfortunately, we cannot add anything to an existing order. Please place a new order for the item you would like to add.

3 Where is my order confirmation?

Upon placing your order, you will receive an email confirmation at the email address you provided at checkout. If you did not receive an email, please add customerservice@thebrownbuffalo.com to your safe sender list.

You can also login to your account on our website to check your order status.

4 Can I pick up my order at the factory?

Yes, but please contact us first via the contact form for an appointment.

5 What is an international transaction fee?

An international transaction fee is a fee charged to your credit card when the transactions require a currency conversion or is processed in another country. This is not charged on our behalf. Please contact your bank for further inquiries.

6 Can I place a custom order?

Please refer to the Custom page for details regarding custom orders.

SHIPPING

1 When will my order ship?

All standard orders will ship within one to three business days of purchase. Business days are Monday through Friday, excluding federal holidays within the United States.

2 How can I track my order?

Your tracking number will be on your order confirmation email sent to the email provided at checkout, and on the order details when you login to your account.

It may take up to 48 hours before your package is checked into the carrier's tracking system and are provided with the delivery status.

Keychains are shipped via First Class Mail and do not come with a tracking number in order to keep shipping costs down.

3 How much is shipping?

Shipping is determined by real-time costs that are calculated at checkout based on weight and destination. In other words, you will pay exactly what it costs to ship your order. This prevents overcharging that can incur with flat rate fees.

4 Will I have to pay import duties and/or taxes?

All international orders shipping outside of the US or Canada are subject to Value-Added Tax, import duties and/or taxes, which are imposed once your package arrives in your country.

5 Can I change the shipping option on an existing order?

Once an order is placed, the shipping provider is already working to process your order.

6 Do I need to sign for my package?

We want to ensure your package is safely received. All orders require a direct signature upon delivery.

RETURNS

1 What is your return/exchange policy?

We stand by all of our products so we believe in full refunds. Your unused merchandise can be fully returned within 30 days of your product's delivery date. Please be sure to include your order number when submitting your process of return on the contact form. For more information, check out our Returns page.

2 What is the warranty on my bag?

We stand by all of our products so we believe in covering all manufacturer defects that may occur during the lifespan of the product. Check out our Warranty Page for more information on what exactly is covered, and how to start a Warranty Claim.

PRODUCT

1 Are all of your products made in the USA?

Yes, but we work with our friends both domestically and internationally to supply us with the best materials and components.

2 Do you have any retail locations?

At this time, we do not have any retail storefronts, but a small selection of our products can be purchased at retailers throughout the world.

3 Do you offer volume discounts?

Please email us at customerservice@thebrownbuffalo.com for more info.

MEDIA

1 Where can I get a high-resolution photo for an article in an online/print publication?

Please contact us via customerservice@thebrownbuffalo.com and include as many details as possible regarding the nature of the article.

2 Does The Brown Buffalo sponsor athletes, musicians or personalities?

Please drop us an email at customerservice@thebrownbuffalo.com with as many details as possible along with images to provide us with a better understanding of the nature of the sponsorship.

3 How can we have The Brown Buffalo advertise on our online store or in our print publication?

Please drop us an email at customerservice@thebrownbuffalo.com with your media kit along with the nature of your publication and why The Brown Buffalo is a proper fit.

Contact Us

Please feel free to contact us anytime with any questions or concerns.



Return Address:

2949 Randolph Ave Ste A

Costa Mesa, CA 92626